In an unlikely event if you would like to return our products, here is our policy :
1. Products that are eligible for return can be returned within 7 days of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.
2. Not all products are eligible for returns. Please make it a point to understand which products are eligible for returns before purchasing.,
3. Also, as our Disclaimer mentions, there may be slight variations in the colours of fabrics, dyes, prints, embroideries and weaving of the actual product and image you see on your monitor. This is due to the nature of fabric dyes, and differences in display outputs due to lighting, digital photography, colour settings and capabilities of computer monitors.
4. In the unlikely event that your merchandise arrives damaged, you should email/WhatsApp us a photo of the damaged product. You must email/WhatsApp us about any damaged items in your shipment within 48 hours of receiving your order.
5. For authorization of return of your product please mail to us at [email protected] mentioning the following,
a) Order Number
b) Your name
c) Email id
d) Product being returned
e) Reason for Return
6. Our customer Care team must receive and approve your return request. Upon authorization of your return request, please follow the steps below:
a) Neatly pack the item you intend to return along with the original packing material and the pickup label shared by our team.
b)We will arrange for the return pickup(chargeable Rs.150) and will share the pickup number, label, date & timings over email.
7. Upon completion of above steps, we will gladly offer you an exchange or refund. You could choose to get a full refund in the form of store credits or get a refund on your payment.
8. If you opt for store credit, any product can be purchased from our website in exchange using the store credit worth the amount of your previous order.
9. Refund of the amount for Prepaid orders would take around 12 to 15 days to reflect back in your account once initiated by us.
10. All returns are subject to the discretion of Banarasi Kargha
Any purchase can be cancelled prior to the initiation of the shipment process. Once the shipment process is started, the product in concern will not be eligible for cancellation. Kindly call / mail us to cancel your order.